Channels

A channel is the top-level organizational unit in FanFest. It represents your brand, sports club, or content property and serves as the container for all your fan engagement activities.

What a Channel Contains

Every piece of content and configuration in FanFest lives within a channel:

• Communities -- Sub-groups that segment your audience (learn more)
• Shows -- Live interactive sessions with streaming, chat, and contests (learn more)
• Contests -- Quizzes, raffles, and polls that drive participation (learn more)
• Threads -- Community discussion posts (learn more)
• Leaderboards -- Competitive fan rankings based on points (learn more)
• Memberships -- Tiered access levels with optional paid subscriptions (learn more)

Channel Page Structure

Your channel page is what fans see when they visit. It displays a hero section with your banner and logo, followed by configurable content sections.

Hero Section

The top of the channel page features:

• Banner image -- A wide background image (1640x600 px minimum)
• Channel logo -- Square image displayed over the banner (256x256 px minimum)
• Channel description -- Your tagline or brand name
• Visitor count -- Shows cumulative channel reach with an eye icon. Where a historical starting value is configured, runtime uniqueness begins at the counter's launch; a returning historical visitor can be counted once after that cutover. Anonymous visitors are unique per browser connection, so a new or incognito context can count again.
• Member count -- Shows the total number of fans who have joined, with top leaderboard avatars

The visitor and member metrics share one compact badge. The visitor side is informational; selecting the member side opens the member leaderboard.

Content Sections

Below the hero, the channel page displays content in configurable sections. Each section can be toggled on or off:

Section	Content Shown
Community Feed	Recent activity stream -- latest shows, contests, and interactions
Shows	Upcoming and past shows with thumbnails and scheduling information
Contests	Active quizzes, raffles, and polls
Leaderboard	Top-ranked fans for the current period
Threads	Community discussion posts with reply counts

The order of sections on the channel page can be configured by administrators. When a community is selected, shows, contests, and threads filter to display only content relevant to that community.

Channel Administration

Channel administrators access management features through the settings menu (gear icon) on the channel page. This menu provides access to:

• Channel Customization -- Colors, themes, and section visibility (Theming Guide)
• Community Management -- Enable or disable communities (Communities Guide)
• User Management -- Team member roles and permissions (User Management)
• Leaderboard Administration -- Channel actions, point values, and prizes (Leaderboards)
• Behavioral Data Browser -- Audience analytics and segmentation (BDB Guide)
• API Key Management -- Keys for external integrations (API Keys)
• SSO Management -- Authentication provider configuration (SSO Config)

The settings menu is only visible to users with the Manage Channel permission.

Channel URL

Each channel has a unique slug that forms its URL. Fans access your channel at:

https://fanfest.vip/{channel-slug}

The channel slug is set during creation and serves as the channel's permanent identifier throughout the platform.

Next Steps

• Channel Setup -- Step-by-step guide to creating and configuring a channel
• Communities -- Segment your audience with sub-communities
• Memberships -- Set up tiered access and monetization
• Theming -- Customize your channel's visual identity