Getting Started with FanFest

This guide walks you through the initial steps of setting up FanFest: creating your account, building your first channel, and inviting team members to help manage it.

Creating Your Account

1. Navigate to fanfest.vip and select Sign Up
2. Register with your email address or use Google OAuth
3. Complete phone number verification if prompted
4. Set your username and profile details

Once your account is created, you land on the FanFest home screen where you can browse existing channels or create your own.

Creating Your First Channel

A channel is the foundation of your FanFest presence. It holds all your content, communities, and settings.

Step 1: Start Channel Creation

From the FanFest dashboard, select the option to create a new channel. You will need:

• Channel Name -- Your organization or brand name (this becomes part of your channel URL)
• Channel Description -- A short tagline that appears on your channel's hero section

Step 2: Upload Visual Assets

Add your brand imagery:

• Channel Logo -- Square image, minimum 256x256 px. This appears in navigation, the channel hero, and throughout the platform. See Brand Guidelines for specifications.
• Channel Banner -- Wide image, minimum 1640x600 px (~2.73:1 aspect ratio). This is the hero background on your channel page. See Brand Guidelines for specifications.

Step 3: Configure Channel Sections

Choose which sections are visible on your channel page. The available sections are:

Section	Description
Community Feed	Recent activity stream from your channel
Shows	Live and upcoming shows
Contests	Active quizzes, raffles, and polls
Leaderboard	Top fans ranked by points
Threads	Community discussion posts

You can toggle sections on or off at any time from the Customize Channel settings. See Channel Setup for details.

Step 4: Review and Publish

Review your channel settings and publish. Your channel is now live and accessible at its URL.

Inviting Team Members

FanFest uses a role-based permission system to control what team members can do within your channel. To invite team members:

1. Open the admin settings menu (gear icon on your channel page)
2. Select User Management
3. Add team members by email
4. Assign appropriate permissions

Permission Roles

Permission	What It Allows
Manage Channel	Full channel administration: settings, branding, user management
Manage Shows	Create, edit, and delete shows
Produce Shows	Go live and use producer controls during shows
Manage Contests	Create, edit, and manage quizzes, raffles, and polls
Manage Threads	Moderate and manage community discussion threads

Fan-level permissions (asking questions, participating in contests, chatting, joining stages) are controlled through the membership system rather than individual user assignments.

Admin Settings Overview

Once your channel is created, the admin settings menu (gear icon) gives you access to all channel management features:

Setting	Description	Guide
Change Cover Image	Update your channel banner	Brand Guidelines
Change Logo	Update your channel logo	Brand Guidelines
User Management	Add/remove team members and assign roles	User Management
Community Management	Enable/disable communities	Communities
Behavioral Data Browser	Audience analytics and segmentation	BDB
API Key Management	Create and manage API keys	API Keys
Admin Leaderboard	Configure actions, points, and prizes	Leaderboards
Customize Channel	Colors, themes, and section visibility	Theming
SSO Management	Configure authentication providers	SSO Configuration

What to Do Next

Now that your channel is set up, here are the recommended next steps:

1. Set up communities to segment your audience
2. Configure your theme to match your brand colors
3. Create your first show to start engaging fans
4. Set up leaderboards to define what actions earn points
5. Configure memberships if you want tiered access or paid subscriptions

Common Questions

How long does setup take?

Creating a channel takes a few minutes. The overall launch timeline depends on how much content you want to prepare before going live -- you can start with a single show and iterate from there.

Can I have multiple channels?

Yes. Each channel operates independently with its own communities, content, settings, and team members.

Can I test before going live?

Yes. FanFest provides staging environments. Set up your channel in staging, test your content and flows, then replicate in production when ready.

Do I need a developer to get started?

Not for basic platform usage. Channel operators can create channels, shows, contests, and manage content entirely through the FanFest dashboard. Developers are needed when you want to embed FanFest on your own website or integrate SSO.

Need Help?

• Dashboard Support -- Use the support chat in your FanFest admin dashboard
• Technical Support -- Contact your FanFest onboarding representative
• General Questions -- Reach out to your account success manager